At Glazey, we want every visit to be a fun and creative experience. Because pottery painting is a hands-on and custom activity, our refund policy is as follows:
Cancellations: If you need to cancel your booking, please notify us at least 48 hours in advance for a full refund or to reschedule your session.
Late Cancellations / No-Shows: Unfortunately, we cannot issue refunds for cancellations made less than 48 hours before your booking or for missed sessions.
Full refunds are available if you cancel at least 7 days before the event.
Cancellations made within 7 days are non-refundable, but we may be able to transfer your spot to another session (subject to availability).
Since each piece is hand-painted and fired specifically for you, we cannot offer refunds or exchanges once your pottery has been created.
Please note that slight imperfections, variations in glaze, or kiln results are a natural part of the pottery process and not considered defects.
We take great care of your pieces during the glazing and firing process. In the rare event that a piece is damaged or broken while in our care, we will offer you either:
A replacement session at no extra cost, or
A full refund for that item.
Gift vouchers are non-refundable and cannot be exchanged for cash, but they can be transferred to another person.
For cancellations or refund requests, please reach out to us at
Glazey The Pottery Painting Studio LTD
Email: Glazey.Thepotterystudio@gmail.
Phone: 07539093072
Address: 3 Fish Street, Worcester WR1 2HN